Support

ScaleWise Support

Help and contact information for ScaleWise, localized in Simplified Chinese as 知重.

Contact

Email: andyddd@gmail.com

When reporting an issue, include your app version, iOS version, device model, and the steps that led to the problem. Please do not email sensitive health details.

App Details

  • Display name: ScaleWise / 知重
  • Bundle ID: com.andysoft.weightdiary
  • Version: 1.0
  • Minimum iOS target: iOS 17.0

Core Features

  • Weight, body fat, notes, goals, trends, and calendar views
  • A 62-question Daily Quiz with three choices and an explanation for every option
  • Health records for diet, water, exercise, sleep, menstrual cycles, body measurements, and more
  • Fasting plans, daily check-ins, streaks, and a large home-screen widget
  • Local-first storage with optional private iCloud sync
  • 12 languages and multiple weight or measurement units

Troubleshooting

  • For iCloud sync issues, confirm you are signed in to iCloud, iCloud Drive is enabled, and ScaleWise can use iCloud.
  • Turning off iCloud Auto Sync stops future syncing on that device but does not delete existing local or iCloud data.
  • For reminders, confirm notification permission is enabled for ScaleWise in iOS Settings.
  • For widget issues, open the app once, add or update a weight record, then refresh the widget.

Privacy and Data

ScaleWise stores data on your device by default and does not require an account for local tracking. Optional iCloud Auto Sync uses your private CloudKit database.

Read the ScaleWise Privacy Policy